I got my customer service
Jul. 29th, 2010 10:12 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
Further to this
We apologise for the inappropriate wording that was placed on dressing up product page, it is certainly not our intention to promote stereotyping and we fully appreciate this does not represent our brand values. At Early Learning Centre we pride ourselves on offering a huge range of toys and in an assortment of colours for customers to choose from and our photography throughout our website and catalogue features boys ironing, girls playing with space aliens, boys playing with dolls, boys cooking and pushing buggies, girls building and playing with remote control insects.
As a direct result of your feedback we immediately removed the text concerned from the website regarding the dressing up outfits and would like to thank you for bringing this to our attention. We are extremely sorry for any disappointment or upset caused.
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Date: 2010-07-29 09:20 pm (UTC)no subject
Date: 2010-07-29 09:59 pm (UTC)no subject
Date: 2010-07-29 10:15 pm (UTC)no subject
Date: 2010-07-29 10:19 pm (UTC)no subject
Date: 2010-07-29 10:35 pm (UTC)no subject
Date: 2010-07-30 12:26 am (UTC)no subject
Date: 2010-07-30 01:59 am (UTC)MISSION ACCOMPLISHED.
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Date: 2010-07-30 08:26 am (UTC)no subject
Date: 2010-07-30 08:30 am (UTC)And this one:
http://www.elc.co.uk/art-creativity/5581,default,sc.html
And this:
http://www.elc.co.uk/cars,-trains-construction/5558,default,sc.html
You get the picture. They are fobbing people off with changing the wording of one section and probably only because so many people complained.
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Date: 2010-07-30 08:31 am (UTC)(Edit: oh, no need - someone else got the same reply and posted where I was going to post!)
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Date: 2010-07-30 08:36 am (UTC)And hopefully they'll take into account the level of complaints they got when they're doing their next redesign.
I don't expect them to be better instantly. It's all baby steps.
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Date: 2010-07-30 08:43 am (UTC)I'm very annoyed because they used to be better and have actively changed for the worse.
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Date: 2010-07-31 04:41 am (UTC)no subject
Date: 2010-07-30 10:11 am (UTC)no subject
Date: 2010-07-30 12:11 pm (UTC)