andrewducker: (Offensive)
[personal profile] andrewducker
73 year old man refuses to say "I am over 21." Supermarket refuses to serve him alcohol. Both end up looking pretty fucking stupid.

Date: 2007-09-20 10:25 am (UTC)
From: [identity profile] marrog.livejournal.com
Blech, that's a little beyond a joke. Given that it's not the law to ask people to prove/state that they're overage; it's just illegal to serve underagers. The old man was a little humourless, but the manager taking the staffmember's side in that instance is incredibly bad customer service. It's his job to take the cheeky customer's side, apologise, promise to reprimand the server, then not bother forget the whole incident five minutes later. People in retail are starting to forget their jobs these days.

I can just about handle me and Bex being constantly carded. I could in some crazyland be under 18 (I actually look younger now than I did then) and I certainly act it, bouncing all over the place like a five-year-old, and then Bex, who probably couldn't pass for 18 under normal circumstances, looks young by association.

Also, the servers in Tescos are often about half our age and kids are terrible at judging ages, so I can totally forgive them - they always have the good grace to look embarrassed when Bex or I have had to run home and fetch ID to prove we're seven and nine years into the safe-zone, respectively.

But seriously now; there was no way that guy was going to be a legal threat. And then by being pissy back at him they turned him into a PR threat. Well done Morrisons.

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