Date: 2023-12-27 11:52 pm (UTC)
matgb: Artwork of 19th century upper class anarchist, text: MatGB (Default)
From: [personal profile] matgb
Not being BT

That's about it really, their uptime locally is pretty good (possibly because the main pennine trunk cable goes outside my house) and the connection speed is good, but customer service and similar are all over the place. They cut us off by mistake while we were moving and when they reconnected us gave us a different landline number without telling us. Noone uses it, so it didn't matter, but still...

Date: 2023-12-28 11:32 am (UTC)
anef: (Default)
From: [personal profile] anef
Yes, just thinking about the process of trying to find someone competent to speak to if I have a problem is giving me flashbacks!

Date: 2023-12-28 04:55 pm (UTC)
matgb: Artwork of 19th century upper class anarchist, text: MatGB (Default)
From: [personal profile] matgb
Customer retention team and the "we're moving house" team aare/were the same people, but the admin below/arround them was terrible. We did get a VERY good deal when they reconnected us but the unnanounced number change was a weird "that could've been bad" thing. Frontline call handlers are generally terrible but if you can get a direct line for someone senior it's a lot better

Date: 2023-12-28 09:19 pm (UTC)
anef: (Default)
From: [personal profile] anef
Yes, it's persuading the (useless) frontline call handler to put you through to someone competent which is hard.

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