Feedback I just sent John Lewis

[andrewducker]

I went in to your store last week and tried to buy a baby bouncer. It was out of stock, and I was told I would receive an email when it was back in stock.

I received that email yesterday, phoned today, and paid for it. And was then told I couldn't collect until Wednesday.

Not only that, but the order isn't showing up in my online account.

And when I try to track it via the website, the order number (xxxxxxxx) isn't bringing anything up.

This is a terrible system.

If the item is back in stock, why can't I pick it up today?

And why isn't it showing on my orders in my account?

Update: Turns out there was a misunderstanding. The item wasn't in stock in my local John Lewis, but in their warehouse, and so that's where it's coming from, which is why it's taking extra time.

Comments

[cmcmck]

This may be why John Lewis are in such a mess.

[lilysea]

Someone on twitter was talking about how they bought some noise-cancelling headphones from John Lewis that were faulty.

They emailed asking for a replacement/refund.

"You will need to phone us."
"I can't phone, I have an auditory processing disorder, please email me"
"We only do replacements/refunds by phone."
"Ok, I can visit the store I bought them from, face to face is easier than phone"
"We don't do replacements/refunds at our stores, you need to phone"

What the hell do they do for Deaf/Hard of hearing clients?

[dreema]

I wonder if they'd use minicom.
Hmm, seems not, although John Lewis Insurance seem to have minicom facilities.

[franklanguage]

And they can't even show that you paid for the item?

[andrewducker]

Thankfully, I have an emailed receipt.

[randomdreams]

I really feel like this is a dubious purchase. Infants make rotten pub security personnel.