The joys of tech support

[andrewducker]

This sent to me by johnbobshaun, who is a developer at a small company, and thus occasionally gets dragged into support stuff:

Came in this morning to multiple reports from our sales team had encountered problems using our website at the weekend because that it was making "noises". Like a car alarm or something.

In my current state of extreme tiredness I'd managed to forget about two things.

1) The sales staff get confused by browser tabs and forget that they have multiple things open at the same time.
2) Google's 30th anniversary PacMan promotion.

Comments

[diotina.livejournal.com]

:D

[poisonduk.livejournal.com]

Made me smile!

[johnbobshaun.livejournal.com]

I'm going to send you fewer stories if you demote me from "senior systems developer" to "technical support" :-)

[andrewducker]

As a bog-standard "Developer" I'm clearly just envious of your high-faluting ways :->

I also didn't name you, because I wasn't suer if you were comfortable with this stuff being linked back to you. I take it I should just stick your name on it in future?

[johnbobshaun.livejournal.com]

"Senior" means a lot less in an IT department of five people. :-D

Yeah, I'm pretty sure I don't care.

[andrewducker]

Yeah - I've been an "IT Manager" in a department of two, an "analyst developer" in a company that didn't really do any analysis, and am currently a "developer" who routinely tells senior developers how to fix problems.

So it goes :->

[poisonduk.livejournal.com]

I'm jut a dogsbody that fixes all the shite - also named a developer despite 99% of my job being analysis. I'd prefer to be 'Technical Support'

[andrewducker]

Also, updated the post.