Today's annoyance

[andrewducker]

Companies that email you "Your parcel is on the way!", but it turns out that actually they've just reserved a tracking number and aren't physically sending anything for another day or two.

Comments

[mountainkiss]

I was getting annoyed this morning by an email from eBay to say "Your seller is preparing your parcel". How does that (1) make my life better in any way whatsoever (2) do anything for eBay as a brand but associate negative emotion with it?

[andrewducker]

Exactly! I can understand it with food delivery apps - "Your food is being cooked" is just the stage between "Order accepted" and "Delivery driver on the way".

But when it comes to things I've bought I don't need an update on any stage between "Order accepted" and "Your item is now actually in the hands of the delivery company, here is the tracking number." (Which is what Amazon does)

[mountainkiss]

YES THIS

[hilarita]

+1

[juan_gandhi]

Or ever.

[andrewducker]

I trust that I'll get this. I've received parcels from them before. I just know that I've received the email because they've...printed a label. And it won't actually be picked up by the delivery company for another day or so.

[bens_dad]

I supposed that if the next steps are:
stick the label on the parcel,
put the parcel in a sack,
delivery company removes the sack
then that is the last internet-connected point in the supplier's process.

[bens_dad]

then that is the last internet-connected point in the supplier's process.

Actually it is the last point in the supplier's process.

[andrewducker]

They could hold on to the information until the parcels are collected, and then send out the information at that point.

(But I see your point that for a small supplier that might not be feasible)