Support

[andrewducker]

Yesterday all the syndicated journals stopped updating. I assumed someone was working on it and just checked my favourite sites by hand.

Numerous hours later I chatted to a lovely support person I happen to know in person and asked them when it was due back up. They replied "You mean it isn't? There's nothing in the support queue about it."

Turns out nobody else had reported it either. It was fixed about a minute later.

The moral of the story is, the support people do try to make LJ work as much as possible, but they can't fix your problems if you don't tell them you have them. If something is consistently wrong, get over to http://www.livejournal.com/support/ and tell them so. The more people report a problem the more they know about it and the easier it is to fix it.

Comments

[rahaeli.livejournal.com]

Conversely, though, please check to make sure that 8,000 people haven't already reported it, by glancing over the open support requests. While we do try to update that large yellow monstrosity with information about known issues, only a very few people have the privs to change that text, so it doesn't always get updated as quickly as it might; there is nothing in the world worse than having 300 open requests all consisting of "just so you guys know, this isn't working".

It's been a bad, bad 48 hours.

[vill.livejournal.com]

That's why I didn't report it. With all the other trouble LJ was having over the last couple of days, I thought the syndication was probably related.