Amused

[andrewducker]

Courtesy of Mike, I'm reading through the Computer Stupidities page at rinkworks.com. This one sounded altogether too familliar:

This is an actual conversation I overheard in the cube next to me. I only heard one side of it. He had called the helpdesk to resolve a network problem.

"Hello, my name is [name]. My computer no longer communicates on the network. . . . Yes, the network connection is plugged in. . . . Yes, both ends. . . . Ok, I've rebooted the computer. Still nothing. . . . I don't have a 'Start' button. I'm running Windows NT 3.51. . . . Windows NT. . . . NT. . . . Ennnn Teeee. . . . I don't think that will work. . . . Well, ok. I'm pulling down file [long list of instructions]. . . . I don't have that menu choice. . . . Ok, we'll try it again. I pull down file [long list of instructions]. That menu choice doesn't exist. . . . Yes, thank you, I do know how to spell. . . . No, there is no menu choice by that name. . . . I'm sorry, it isn't there. . . . No, I do not have a 'Start' button. . . . No, I am not running Windows 3.11. I am running Windows NT 3.51. . . . Uhhh, no, I don't think they are the same thing. . . . Look, you can keep saying that the choice has to be there, but in fact it is not. I'm running Windows Ennn Teee. It's different from Windows 3.1. . . . No, the choice third from the bottom is [name of option]. . . . I AM NOT LYING TO YOU. . . . Hello? . . . Hello?"
My co-worker redials.


"Hello help desk? My name is [name]. I called a few minutes ago with a network problem. I'd like the name of the tech assigned to my case. . . . Thank you. Now, could you assign a different person to the case please? . . . Because she's a moron. . . . Yes, I did say moron. . . . Thank you."

Comments

[gwenix.livejournal.com]

Oh man, you have no idea how much I want to kill my coworkers when I'm reading histories of tickets here.

[allorin.livejournal.com]

D'you think the Unhelpful desk is where failed Developers are put out to pasture....?

[thepaintedone.livejournal.com]

LOL,

however in the annals of helpdesk history I think the techies have the users heavily outgunned in the 'idiot person on the other end of the phone' annecdotes :o)

[andrewducker]

Oh, there's a _lot_ of those on the site too.