Jan. 20th, 2012

andrewducker: (Default)
I just bought tickets to see Dara O'Briain when he comes to Edinburgh. I
went to the Edinburgh Playhouse site last night, which told me that tickets
were £22 each. But when I selected two tickets they wanted to charge me
£27.25 per ticket _and_ a £4 transaction fee.

F^ck that, I thought, and handily working a five minute walk from the
Playhouse I walked over there at lunch to see if they were cheaper in
person. Indeed they were - £22 each plus £2.20 if I paid by card. So I
walked to the nearest cash machine and paid for it in cash.

So that's £44 for two tickets in person versus £58.50 online - a 33%
surcharge for buying online.

The company I work for has spent a fortune on improving our website so that
people will use that rather than calling us, because automated systems are
cheaper to run than hiring people, training them, etc. What the hell is
the theatre business playing at?

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