customer service

[andrewducker]

In a vague bid to stop having to worry about my email rading service I subscribed to webbox. I handed them $15 for a year's service and they promised to do all the worrying for me.

I then found something that I thought could be done a bit better and emailed customer support about it.

I got this back:

Yes, this does need to be fixed. I'll let you know when we have the updates completed.
Hopefully this will be within the next week or so.

Now that's what I call customer service.

Comments

[aberbotimue.livejournal.com]

no, thats sounding good... customer services is wehen it happens...

I offtern tell folk it will be done.. then never do it, Thats crap customer service..

I'll ask in a week

[guyinahat.livejournal.com]

Nathan's shouldn't say that sort of thing where his customers can read it!

[aberbotimue.livejournal.com]

I was using it as an example, however, you are right, I will issues a formal appology, and reasure my paid customers, that I don't do these sorts of activites..

I will issues it tommorow.