Phone transfer

[andrewducker]

I moved from Stirling to Edinburgh five and a half years ago. The phone bills for the old flat are still in my name, as at the time it would have meant about a week of no internet for the people in the flat.

I'd rather it wasn't in my name, but I'm not willing to have them cut off for a week to get it sorted. Anyone had any experience in transferring a phone connection/ADSL from one name to another in recent years?

Comments

[surliminal.livejournal.com]

Actsually if they're Virgin it was pretty easy - I wanted to get Tommy's name off the bill and they let me do that after I said I hadn't been in touch wit him for ages. Normally I think they just send a letter for the named person to sign saying they consent to the transfer.

[nuttyxander.livejournal.com]

I had the same problem when I left a flat in Edinburgh as I dropped out of uni. At first nothing was done, but eventually my old housemates found a way of haranguing BT into just changing the name on the account without ceasing service.

There has to be a way to do it, how else do they deal with deaths in married couples where only one half was named on the bill?

[paddie-gal.livejournal.com]

it should be pretty straightforward, but from personal experience - if they screwed around with it, decided not to pay, ran up a bill or overran their download allowance...are you willing to have that reflected on your credit rating?

[daisyflip.livejournal.com]

Same - we changed it on Virgin without a break in service.

[guyinahat.livejournal.com]

I would have thought it's in the interest of the business to make it seemless. Interrupting the service gives customers cause amd opportunity to change provider.
Failing that though, if it's only a week of disconnection, it's not exactly the end of the world. The people living there really should be taking responsibility for their own bills.

[andrewducker]

I would have thought so too. But it wasn't that way back in ye olden times.

And they have responsibility for paying the bills - I haven't had to think/worry about it for five years now. I just get a three-monthly email from BT that I ignore :->

[laserboy.livejournal.com]

What's the email actually about? (service levels, bandwith?)

Personally I wouldn't be comfortable at all with my name being on anything that's out of my control. A week without a connection isn't that big a deal.

[andrewducker]

Oh, just the quarterly "you have a bill" bill. But I don't have to actually do anything with it.

I've dropped them an email - I'll give them a few days...

[lizzie-and-ari.livejournal.com]

To back up waht others have said, Virgin have told me in the past that as long as you're had the contract for 6 months yuo can get the name changed on it.

I'd do that asap of I were you - you never know when you might get fucked over. That's my motto!

Lxxx