Online shopping frustration

[andrewducker]

I am currently frustrated. I would like to place a Sainsbury order for delivery tomorrow, but my debit card has run out, and whenever I tried to add a new card I got an error.

And then it let me add my new card!

And then the payment totally failed to go through!

So I removed the card!

And now it won't let me add it again!

You'd think that "Letting people pay for things" would be a core competency of a supermarket.

And now, having had my seventh "504 Gateway Time-out" of the evening, I'm going to go to bed.

Bah!

Edit: I gave it one more go. It went through. I have groceries coming tomorrow! Victory! Victory is mine!

Comments

[agoodwinsmith]

So crazy the things that fail - and then are fine. Glad for groceries!

[cmcmck]

Still worth a complaint even so!
Don't they want our money?!

[movingfinger]

I picture these systems as being big wheels, like cogs, with holes in certain spots, and in order to get your order in you have to successfully shoot your order request through a set of perfectly-aligned openings, while they're all moving at different rates or just juddering to a halt.

[andrewducker]

To be fair, 99% of the time it just works. I've been ordering food weekly from them for two and a half years and this is the first time I've had a payment glitch.