andrewducker: (Default)
[personal profile] andrewducker

Date: 2009-01-15 04:21 pm (UTC)
From: [identity profile] woodpijn.livejournal.com
Very interesting set of links.

Not convinced by the "Ignore the content" one though. I'd be miffed and frustrated if people did that to me. And it seems quite arrogant: he's advocating assuming you know better than your interlocutor where they're really coming from and what they really mean.

Could have been worse, though: he could have made out it was a strategy specifically for interacting with women, as the Mars/Venus nonsense seems to do.

Date: 2009-01-15 09:29 pm (UTC)
From: [identity profile] kurosau.livejournal.com
I got a slightly different perspective from the content post. Namely, that he was talking about one-sided conflict resolution, in that you need to really listen to what the person is saying, which usually has nothing to do with their content.

Date: 2009-01-16 10:41 am (UTC)
From: [identity profile] woodpijn.livejournal.com
That's the bit I'm disagreeing with. If I'm in a conflict with someone, I don't want them to ignore my content, which I've chosen and crafted to get my meaning across, and instead listen to what (they think) I'm "really" saying.

Date: 2009-01-15 09:46 pm (UTC)
matgb: Artwork of 19th century upper class anarchist, text: MatGB (Default)
From: [personal profile] matgb
Did you follow any of the fuss over the LJ profile page redesign?

I'd been using the beta for ages, as after my initial dislike I found it a lot easier. When they launched it across site, there was palpable rage in the comments.

The designers tried point by point replies. Didn't work. They put in changes based on feedback.

They got shouted at by people, including people complaining that they weren't listening even when the thing being complained about was a specific request.

It didn't help that they weren't restating the reasons for the design (they were on an old post from 2006 that was on a different community), and they didn't really explain why it was deemed effective.

People just didn't like it.

Two weeks later, most people had got used to it and were accepting most of it, because, while I don't like bits of it, it's just better. And significantly easier to use for newer users, which was the objective.

The visceral reaction to a change of design, from a lot of users, is DO NOT WANT. Then they complain.

I think the article is 100% spot on myself.

Date: 2009-01-15 09:28 pm (UTC)
From: [identity profile] kurosau.livejournal.com
Seeing as you're an intelligent technically minded person, any idea why I always see your quotation marks as ' in my browser? I get that it's something about the reference not being resolved properly, as I'm familiar with 039 being a quotation mark, but I just don't know why it happens or how to fix it. Still doing research.

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