andrewducker | (Reply)

From:

I ran into that problem myself today (again). 6 days ago I ordered some cookies - not something I usually order, but the box I bought in the store was SO good and the website had more options. 3 days ago I got an email stating (so cutely) "Your cookies are on the way | The cookies have packed their bags and have started their journey to you. They are very excited." The email said items usually arrive in 3 to 5 days.

Today I checked the tracking link, and it showed the postal service still waiting to receive the item. In case the company messed up and didn't send it yet, I emailed them. Tonight I finally got a notification that the postal service received the item one hour before I sent the email.

I don't mind the extra emails, but they should be clearer when items aren't really mailed yet.