andrewducker: (Default)
andrewducker ([personal profile] andrewducker) wrote2010-07-29 10:12 pm

I got my customer service

Further to this
We apologise for the inappropriate wording that was placed on dressing up product page, it is certainly not our intention to promote stereotyping and we fully appreciate this does not represent our brand values. At Early Learning Centre we pride ourselves on offering a huge range of toys and in an assortment of colours for customers to choose from and our photography throughout our website and catalogue features boys ironing, girls playing with space aliens, boys playing with dolls, boys cooking and pushing buggies, girls building and playing with remote control insects.

As a direct result of your feedback we immediately removed the text concerned from the website regarding the dressing up outfits and would like to thank you for bringing this to our attention. We are extremely sorry for any disappointment or upset caused.

[identity profile] pseudomonas.livejournal.com 2010-07-29 09:20 pm (UTC)(link)
Sounds like you're keeping them on their toes :)

[identity profile] daisyflip.livejournal.com 2010-07-29 09:59 pm (UTC)(link)
I got the same email. I'm actually glad how quickly they took notice

[identity profile] fjm.livejournal.com 2010-07-29 10:15 pm (UTC)(link)
Wow! A rare example of how to do it.

[identity profile] alextfish.livejournal.com 2010-07-29 10:19 pm (UTC)(link)
Nice! There are some companies with clue still around.

[identity profile] d-c-m.livejournal.com 2010-07-30 12:26 am (UTC)(link)
Rock the H*** On!!!!!

[identity profile] kynn.livejournal.com 2010-07-30 01:59 am (UTC)(link)
yep, i got the same thing too.

MISSION ACCOMPLISHED.

[identity profile] cybik.livejournal.com 2010-07-30 08:26 am (UTC)(link)
It's better than the replies that some were getting, but it's still not good enough. Only girls are nurses and vets and only boys are knights and construction workers, according to their categories at the side. Almost every costume that's designated "girl" is pink, too.

[identity profile] ashfae.livejournal.com 2010-07-30 12:11 pm (UTC)(link)
I confess to being impressed by their promptness.