I agree that bad contract negotiators are definitely part of the problem (and not just in the government, I've seen it time and again from private companies too).
Most outsourcing companies seem to make most of their cash from change requests. Come in with a low headline rate, and then end up charging at least double because the user didn't know what they wanted up front, and kept changing their mind. As no user ever knows what they want, this is a constant...
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Most outsourcing companies seem to make most of their cash from change requests. Come in with a low headline rate, and then end up charging at least double because the user didn't know what they wanted up front, and kept changing their mind. As no user ever knows what they want, this is a constant...