When Customers Attack
Or, in this case, go a bit odd. This was forwarded on from the person who actually took this call. Not connected to my employer (or I wouldn't post it).
Just had a very bizarre complain call.
Woman phones up, call gets passed to me.
Her - "I was going to tell you to change my bank details you pay into,
but now I'm not."
Me - "okaaaay . . . . . "
Her - "I've just been to Santander and it's much too complicated to
change."
Me - "okaaaay . . . . "
Her - "So I want you to change my bank details back to what I have
just now."
Me - "Had you instructed us to change anything before now?"
Her - "No, and now I don't want you to."
Me - "Right, I'll make sure we don't do that change you haven't told
us about."
Her - "Fine, good."
And she hangs up.
I feel I was missing part of that conversation.
