When Customers Attack

[andrewducker]

Or, in this case, go a bit odd.  This was forwarded on from the person who actually took this call.  Not connected to my employer (or I wouldn't post it).

Just had a very bizarre complain call.

Woman phones up, call gets passed to me.

Her - "I was going to tell you to change my bank details you pay into,
but now I'm not."

Me  - "okaaaay . . . . . "

Her  -  "I've just been to Santander and it's much too complicated to
change."

Me  -  "okaaaay . . . .  "

Her  -  "So I want you to change my bank details back to what I have
just now."

Me - "Had you instructed us to change anything before now?"

Her  -  "No, and now I don't want you to."

Me  -  "Right, I'll make sure we don't do that change you haven't told
us about."

Her  -  "Fine, good."

And she hangs up.

I feel I was missing part of that conversation.

Comments

[undeadbydawn.livejournal.com]

Well, yes. The operator missed the part where the client panicked like all hell that she may have done something very important and very wrong.

The phonecall was made purely to reassure herself that everything was fine, life carries on as normal.

[andrewducker]

Absolutely. But needing that reassurance when nothing has changed indicates a mind that's not entirely connected to reality.

[meihua.livejournal.com]

What, you've never walked back to check your door is locked when all the facts tell you damn well of course you locked it, don't be silly, what's the chance... but...

[andrewducker]

There's a difference between "I think I closed it, but I might be remembering yesterday" and "The people at my bank are telepathic and have enacted changes on my account without me ever asking them to."