mountainkiss: (Default)

[personal profile] mountainkiss 2025-04-23 11:35 am (UTC)(link)
Yes, it seems to me that this is a bad strategy. If you create a bad customer experience, then your customers will go elsewhere.
mountainkiss: (Default)

[personal profile] mountainkiss 2025-04-23 11:42 am (UTC)(link)

Yes and it's really hard to work out which floor you need. And then they are surprised that people desert them for a shopping experience where you type in the name of what you want and have bought it 30s later.

mountainkiss: (Default)

[personal profile] mountainkiss 2025-04-23 12:03 pm (UTC)(link)

Weirdly enough I never need reminding when there is something I want to buy.