matgb: Artwork of 19th century upper class anarchist, text: MatGB (Default)

[personal profile] matgb 2023-12-28 04:55 pm (UTC)(link)
Customer retention team and the "we're moving house" team aare/were the same people, but the admin below/arround them was terrible. We did get a VERY good deal when they reconnected us but the unnanounced number change was a weird "that could've been bad" thing. Frontline call handlers are generally terrible but if you can get a direct line for someone senior it's a lot better
anef: (Default)

[personal profile] anef 2023-12-28 09:19 pm (UTC)(link)
Yes, it's persuading the (useless) frontline call handler to put you through to someone competent which is hard.