[identity profile] cairmen.livejournal.com 2009-09-06 11:00 am (UTC)(link)
Yes, that's very familiar indeed...

[identity profile] rab-the-ex-chef.livejournal.com 2009-09-06 11:50 am (UTC)(link)
too familiar for words! The wierd thing is how the companies that pride themselves for "customer attention & Customer experience satisfaction" are usually the same ones that try this stuff all the time with the contracted staff.