[identity profile] drdoug.livejournal.com 2009-08-24 07:26 pm (UTC)(link)
I don't think this will work for "not computer people".

It's like that famous AI koan where Tom Knight (of Lisp Machine fame) finds a novice trying to fix a broken Lisp machine by power-cycling it, and berates them, explaining that you can't fix a Lisp machine simply by turning it off and on with no understanding of what is going wrong. He then turns the machine off and on, and it works.

[identity profile] pennski.livejournal.com 2009-08-28 06:14 pm (UTC)(link)
That's called IT magic. The great thing is, we get to do it on each other too.