Service

[andrewducker]

Bad Service
I set up a joint bank account with Julie a few weeks ago, and because we're at two different addresses (and hers is the primary address) it will let her add the account to her online banking, but not me.  Thanks a bunch HBOS!  (Apparently I can fix this by taking proof of address into a branch.  Bah - what's the point of online banking if you have to keep going into branches.  And I've had an account with them for 15 years!)

Good Service
My dentist phoned me up to remind me I had an appointment on Tuesday, and then allowed me to change it to Thursday on the fly.  Yay for CHC!

Comments

[bracknellexile.livejournal.com]

I've had enough bad experiences with both HBOS and RBS that I'm never going back to either. Their customer service sucked quite spectacularly in both banks.

[poisonduk.livejournal.com]

and I closed by HBOS account nearly 2 years ago when they screwed me for charges as a result of my account being hacked and cleared out but they attributed a pile of returned DD charges to me despite the fcat I'd not spent the money. An appeal didn't work so I closed it after 20 years there. I'm with Co-Op Bank now who are far easier to deal with.